VW Camper Servicing and Aftersales

We recommend driving the vehicle for at least one hour every week to charge both the van battery and the leisure battery, and that you hook the vehicle up to mains electrics overnight at least once a month dependant upon usage. This will ensure the battery has a good charge and is conditioned.

We would also recommend that you make sure everything is turned off when not in use, especially the fridge, and that you have the fridge set on a medium to low setting whenever not hooked up if possible, as the fridge is the largest draw of power from the leisure battery. The fridge should also show ‘VENT’ on the door catch when NOT in use. When in use, that catch should be switched to a blank side to ensure the cold air is kept in the fridge.

Dependant on how the battery has been conditioned, how charged it is, the ambient outside temperature, and what you are using within the conversion, such as fridge/freezer, heater, 12v. sockets etc, we would expect anywhere from 12 hours to 48 hours usage as a general rule. However, dependant on the demand, this can increase or decrease.

Continuous use of the leisure battery without charging by mains hook up will drain the leisure battery to the point it will no longer hold a charge, and keeping the battery on mains hook up when the conversion is not in use can also cause damage to the leisure battery and in both instances would result in the battery requiring replacement.

After every use of the leisure battery we advise to hook up to mains to fully recharge and condition the batteries, this will stop the batteries from being fully discharged and causing damage to the battery cells which in turn will reduce the battery health.

First check the temperature settings on your fridge, the small blue light indicates the warmest setting and the large blue light indicates the coldest. Set this to your desired temperature. The first light above the on button indicates that the fridge is turned on, the second light when blue indicates the compressor is running, this light then turns orange when the fridge is at the desired temperature. If your fridge, still isn’t getting to the desired temperature, ensure that your leisure battery is sufficiently charged. If you are still experiencing issues, please contact the service department.

To ensure that your roof is tied down correctly, double loop your roof strap around the tie down bars on the pop top, loop this through the bottom tie down bar, then through the clasp and pull tight, repeat this for the other side and until there is no movement. Pull in the sides of the tent to ensure that there is no damage to the fabric when closing.

Remove the dipstick from the engine, clean it with a clean cloth. Reinsert the dipstick and identify the level mark. From minimum to maximum mark is 1 litre, please top up according with the correct oil for your van. This is normally 5w30, however, if unsure please refer to the owners’ manual or check with a suitably qualified person.

Depending on the age of your van this may be displayed on the instrument cluster or you may need to look at the service book provided with your van, typically van services are due every 18,000 miles or every 2 years.

Identify the coolant bottle in your engine bay and top up as necessary, the minimum and maximum mark is identified on the coolant bottle. If you don’t have access to engine specific coolant, you can temporarily top up your level using clean water. If you are unsure, please have this checked by a qualified person.

This can vary depending on the size of the wheels you have. Please see the typically recommended tyre pressures for specific wheel sizes, below:

• 205/65 R16C 103/101 T – 4.2 Bar / 61psi
• 215/65 R16C 102/101T – 3.5 Bar / 51psi
• 235/60 R16 104T – 3.1 Bar / 45psi
• 215/60 R17C 104/102T M&S – 4.0 bar / 58psi
• 235/55 R17C 103T – 4.0Bar / 48psi
• 255/45 R18 103T – 3.0 Bar / 44psi
• 275/40 R20 106W XL – 3.1Bar / 45psi

You can find out exactly what is covered under warranties from CamperKing on our campervan warranty page

• Check of 12v electrical system
• Check ventilation system
• Check fire safety equipment (visual inspection)
• Check of 240v electrical system
• Check of the water system
• Check of the gas system including leak test
• Check of bodywork
• Check of alloy wheels including pressures and torque

We advise taking away a loan vehicle and visiting Banbury, or surrounding areas such as Stratford-Upon-Avon. On average a habitation check takes around 3/4 hours to complete.