VW Camper Servicing and Aftersales
From our HQ on the Oxfordshire/Warwickshire border, we have a dedicated service department and offer a complete range of campervan servicing and aftersales options for campervans built using VW Transporters.
Our range of servicing options include:
- Standard interval servicing
- Cambelt servicing
- Annual habitation checks
Warranty and peace of mind
All of our conversions from CamperKing HQ have an automatic 12 month no quibble warranty to cover all aspects of the conversion work, right from the top of the pop-top roof to the bottom of the tow bars.
Whenever you feel you need a question answered or an issue sorted out. Our full-time service department is only a phone call away.
All new owners are set up on our system on the day of handover to activate our warranty services and also inform you of important updates.
Campervan Habitation Checks
In addition to campervan servicing, we also offer annual campervan habitation checks. A campervan habitation check is like an MOT for the living area of your campervan. This ensures that your campervan is safe to travel and live in.
Our campervan habitation checks include gas retesting, electrical performance tests, and water system checks.
Upon successful completion, your van will be issued a renewed habitation certificate.
We recommend you have a habitation check on your campervan every year.
Just like any other vehicle, your campervan will require an MOT test 3 years after its original registration date. This MOT test is a class 4 test, which is the same as the normal car test.
At our HQ, we have an MOT testing station from which we offer an annual campervan MOT testing service.
Standard interval or Long life servicing:
Periodically your van will need standard servicing done to check and replace certain lubricants and dynamic parts. This will ensure your van runs reliably and also preserves the best possible resale value when it’s time to replace it with a new one.
All of our servicing is carried out using genuine VW parts and in line with the manufacturer’s recommended schedule. We are able to access VW digital service history for all vans with a 66 plate onwards.
Cambelt and Major services:
Volkswagens Transporters require (dependant on model) a renewed drive belt (cambelt) and other ancillary engine items every few years or after long mileage periods, it is crucial that this is done when required. We can advise you when that is needed on your van.
VW Camper Servicing FAQs
How do I maintain my leisure battery?
We recommend driving the vehicle for at least one hour every week to charge both the van battery and the leisure battery, and that you hook the vehicle up to mains electrics overnight at least once a month dependant upon usage. This will ensure the battery has a good charge and is conditioned.
We would also recommend that you make sure everything is turned off when not in use, especially the fridge, and that you have the fridge set on a medium to low setting whenever not hooked up if possible, as the fridge is the largest draw of power from the leisure battery. The fridge should also show ‘VENT’ on the door catch when NOT in use. When in use, that catch should be switched to a blank side to ensure the cold air is kept in the fridge.
Dependant on how the battery has been conditioned, how charged it is, the ambient outside temperature, and what you are using within the conversion, such as fridge/freezer, heater, 12v. sockets etc, we would expect anywhere from 12 hours to 48 hours usage as a general rule. However, dependant on the demand, this can increase or decrease.
Continuous use of the leisure battery without charging by mains hook up will drain the leisure battery to the point it will no longer hold a charge, and keeping the battery on mains hook up when the conversion is not in use can also cause damage to the leisure battery and in both instances would result in the battery requiring replacement.
After every use of the leisure battery we advise to hook up to mains to fully recharge and condition the batteries, this will stop the batteries from being fully discharged and causing damage to the battery cells which in turn will reduce the battery health.
Why isn't my fridge getting cold?
First check the temperature settings on your fridge, the small blue light indicates the warmest setting and the large blue light indicates the coldest. Set this to your desired temperature. The first light above the on button indicates that the fridge is turned on, the second light when blue indicates the compressor is running, this light then turns orange when the fridge is at the desired temperature. If your fridge, still isn’t getting to the desired temperature, ensure that your leisure battery is sufficiently charged. If you are still experiencing issues, please contact the service department.
How do I tie my roof down properly?
To ensure that your roof is tied down correctly, double loop your roof strap around the tie down bars on the pop top, loop this through the bottom tie down bar, then through the clasp and pull tight, repeat this for the other side and until there is no movement. Pull in the sides of the tent to ensure that there is no damage to the fabric when closing.
How do I attach an awning?
Simply thread your awning through the C-Rail already fitted to your camper van. If you do not have a C-Rail fitted, please contact our service department on 01295 237920
Can I retrospectively fit upgrades to my conversion?
You can fit almost any upgrades to your campervan within our workshop. This can include anything from sidebars, roof racks, bike racks, solar panels, tow bars, parking sensors, suspension upgrades, to name a few. Please contact our service department on 01295 237920 for an up-to-date price list.
How do I check my oil level?
Remove the dipstick from the engine, clean it with a clean cloth. Reinsert the dipstick and identify the level mark. From minimum to maximum mark is 1 litre, please top up according with the correct oil for your van. This is normally 5w30, however, if unsure please refer to the owners’ manual or check with a suitably qualified person.
How do I know when I need a service?
Depending on the age of your van this may be displayed on the instrument cluster or you may need to look at the service book provided with your van, typically van services are due every 18,000 miles or every 2 years.
How to check my coolant level?
Identify the coolant bottle in your engine bay and top up as necessary, the minimum and maximum mark is identified on the coolant bottle. If you don’t have access to engine specific coolant, you can temporarily top up your level using clean water. If you are unsure, please have this checked by a qualified person.
What should my tyre pressure be?
This can vary depending on the size of the wheels you have. Please see the typically recommended tyre pressures for specific wheel sizes, below:
- 205/65 R16C 103/101 T – 4.2 Bar / 61psi
- 215/65 R16C 102/101T – 3.5 Bar / 51psi
- 235/60 R16 104T – 3.1 Bar / 45psi
- 215/60 R17C 104/102T M&S – 4.0 bar / 58psi
- 235/55 R17C 103T – 4.0Bar / 48psi
- 255/45 R18 103T – 3.0 Bar / 44psi
- 275/40 R20 106W XL – 3.1Bar / 45psi
What is covered within my Camper King warranty?
Your 1st year CamperKing Warranty covers all mechanical and electrical components of the vehicle and conversion, including paint and bodywork. This is subject to a fair wear and tear policy and excludes any user error or accidental damage. Maintenance where required is essential, and if not adhered to will void any warranty. CamperKing may choose to add and retract from this list as required, these decisions will be made by the management team on a case by case basis.
*Note this includes checking of levels and topping up where necessary. Paintwork damage caused by outside influence or accidental damage is not covered under the 1st year warranty.
- All Camper King paintwork carries a 12 month warranty unless otherwise stated
- All Camper King mechanical work carries a 12 month warranty unless otherwise stated
- All Camper King parts carry a 12 month warranty unless otherwise stated
Habitation Warranty (Conversion fitted components)
Your CamperKing Habitation Warranty covers the below mechanical and electrical components of the conversion. This is subject to a fair wear and tear policy and excludes any user error or accidental damage. Maintenance where required is essential, and if not adhered to will void any warranty.
Special care must be taken when operating moving parts including hob/sink lids and gas grill doors. Excessive force applied can result in damages, which may not be covered under warranty.
Worktop surfaces should be maintained and clean with normal household cleaning products. Excessive heat applied to the worktop can cause heat marks which can not be covered under warranty. We always advise using heatproof mats or similar when placing hot items on the work surfaces.
Included in the habitation warranty
- Appliances – fridge, hob/sink, grill
- Electrical system – Including fuse box and electronic battery charger
- Power management system
- Smart charging system where fitted
- Electric/Diesel heater where fitted
- Bed – Rock n Roll/Rib bed
- Interior fixtures & fittings – lights, hinges, push locks etc.
- Gas & electrical safety components
- Water system components
- Roof shell including struts
- Elevating bed including struts
- Swivel seat mechanism where fitted
Excluded from the habitation warranty but not limited to;
- Vehicle components (electrical and mechanical)
- Leisure and vehicle batteries
- Upholstery wear & tear including mattress
- Roof canvas wear & tear
- Glass and framework including sliding windows where fitted including seals
Fair wear and tear policy
Our policy on wear and tear as listed below:
During the service life of your vehicle, normal degradation will naturally occur to some components, we term this ‘wear and tear’. For instance, components, which are subjected to constant or sustained periods of movement, such as hinges, gas struts, locking mechanisms but not limited to these components would be subject to wear and tear.
Dependent on the age and mileage of your vehicle, we may not be able to cover this type of failure and the cost of replacement may be your responsibility, this will be assessed on a case by case basis.
Vehicle abuse and accidental damage to mechanical parts of the van will not be covered under the mechanical warranty.
If you have not purchased directly from CamperKing HQ, your warranty remains with your dealer.
What do you check during a habitation check?
- Check of 12v electrical system
- Check ventilation system
- Check fire safety equipment (visual inspection)
- Check of 240v electrical system
- Check of the water system
- Check of the gas system including leak test
- Check of bodywork
- Check of alloy wheels including pressures and torque
Can I wait while my habitation check is completed?
We advise taking away a loan vehicle and visiting Banbury, or surrounding areas such as Stratford-Upon-Avon. On average a habitation check takes around 3/4 hours to complete.
Insuring your Camper?
All of our campervan conversions are registered correctly with the DVLA, as per insurance terms.
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