Campervan FAQs.

Simply thread your awning through the C-Rail already fitted to your camper van. If you do not have a C-Rail fitted, please contact our service department to discuss having one fitted.

To ensure that your roof is tied down correctly, double loop your roof strap around the tie down bars on the pop top, loop this through the bottom tie down bar, then through the clasp and pull tight, repeat this for the other side and until there is no movement. Pull in the sides of the tent to ensure that there is no damage to the fabric when closing.

First check the temperature settings on your fridge, the small blue light indicates the warmest setting and the large blue light indicates the coldest. Set this to your desired temperature. The first light above the on button indicates that the fridge is turned on, the second light when blue indicates the compressor is running, this light then turns orange when the fridge is at the desired temperature. If your fridge, still isn’t getting to the desired temperature, ensure that your leisure battery is sufficiently charged. If you are still experiencing issues, please contact the service department.

We recommend driving the vehicle for at least one hour every week to charge both the van battery and the leisure battery, and that you hook the vehicle up to mains electrics overnight at least once a month dependant upon usage. This will ensure the battery has a good charge and is conditioned.

We would also recommend that you make sure everything is turned off when not in use, especially the fridge, and that you have the fridge set on a medium to low setting whenever not hooked up if possible, as the fridge is the largest draw of power from the leisure battery. The fridge should also show ‘VENT’ on the door catch when NOT in use. When in use, that catch should be switched to a blank side to ensure the cold air is kept in the fridge.

Dependant on how the battery has been conditioned, how charged it is, the ambient outside temperature, and what you are using within the conversion, such as fridge/freezer, heater, 12v. sockets etc, we would expect anywhere from 12 hours to 48 hours usage as a general rule. However, dependant on the demand, this can increase or decrease.

Continuous use of the leisure battery without charging by mains hook up will drain the leisure battery to the point it will no longer hold a charge, and keeping the battery on mains hook up when the conversion is not in use can also cause damage to the leisure battery and in both instances would result in the battery requiring replacement.

After every use of the leisure battery we advise to hook up to mains to fully recharge and condition the batteries, this will stop the batteries from being fully discharged and causing damage to the battery cells which in turn will reduce the battery health.

Welcome to our FAQs. Here you can browse through a range of topics relating to new vans, technology and about us. You can get started by searching for your answers, or by reading some of our most commonly asked questions below.

Welcome to our FAQs. Here you can browse through a range of topics relating to new vans, technology and about us. You can get started by searching for your answers, or by reading some of our most commonly asked questions below.