Service FAQs

We’ve put together a comprehensive list of the typical questions we get asked about our VW campervan conversions.

Can’t see the answer you want? Get in touch!

Conversion Care

How do I maintain my leisure battery?
We recommend driving the vehicle for at least one hour every week to charge both the van battery and the leisure battery, and that you hook the vehicle up to mains electrics overnight at least once a month dependant upon usage. This will ensure the battery has a good charge and is conditioned.

We would also recommend that you make sure everything is turned off when not in use, especially the fridge, and that you have the fridge set on a medium to low setting whenever not hooked up if possible, as the fridge is the largest draw of power from the leisure battery. The fridge should also show ‘VENT’ on the door catch when NOT in use. When in use, that catch should be switched to a blank side to ensure the cold air is kept in the fridge.

Dependant on how the battery has been conditioned, how charged it is, the ambient outside temperature, and what you are using within the conversion, such as fridge/freezer, heater, 12v. sockets etc, we would expect anywhere from 12 hours to 48 hours usage as a general rule. However, dependant on the demand, this can increase or decrease.

Continuous use of the leisure battery without charging by mains hook up will drain the leisure battery to the point it will no longer hold a charge, and keeping the battery on mains hook up when the conversion is not in use can also cause damage to the leisure battery and in both instances would result in the battery requiring replacement.

After every use of the leisure battery we advise to hook up to mains to fully recharge and condition the batteries, this will stop the batteries from being fully discharged and causing damage to the battery cells which in turn will reduce the battery health.

Why isn't my fridge getting cold?
First check the temperature settings on your fridge, the small blue light indicates the warmest setting and the large blue light indicates the coldest. Set this to your desired temperature. The first light above the on button indicates that the fridge is turned on, the second light when blue indicates the compressor is running, this light then turns orange when the fridge is at the desired temperature. If your fridge, still isn’t getting to the desired temperature, ensure that your leisure battery is sufficiently charged. If you are still experiencing issues, please contact the service department.
How do I tie my roof down properly?
To ensure that your roof is tied down correctly, double loop your roof strap around the tie down bars on the pop top, loop this through the bottom tie down bar, then through the clasp and pull tight, repeat this for the other side and until there is no movement. Pull in the sides of the tent to ensure that there is no damage to the fabric when closing.
How do I attach an awning?
Simply thread your awning through the C-Rail already fitted to your camper van. If you do not have a C-Rail fitted, please contact the service department.
Can I retrospectively fit upgrades to my conversion?
You can fit almost any upgrades to your campervan within our workshop. This can include anything from side bars, roof racks, bike racks, solar panels, tow bars, parking sensors, suspension upgrades, to name a few. Please contact service department for an up to date price list.

Vehicle Care

How do I check my oil level?
Remove dipstick from engine, clean with a clean cloth. Re- insert dipstick and identify level mark. From minimum to maximum mark is 1 litre, please top up according with the correct oil for your van. Normally 5w30, however if unsure please refer to the owners manual or check with a suitably qualified person.
How do I know when I need a service?
Depending on the age of your van this may displayed on the instrument cluster or you may need to look at the service book provided with your van, typically van services are due every 18,000miles or every 2 years.
How to check my coolant level?
Identify the coolant bottle in your engine bay and top up as necessary, the minimum and maximum mark is idenitfied on the coolant bottle. If you don’t have access to engine specific coolant, you can temporarilly top up your level using clean water. If you are unsure, please have this checked by a qualified person.
What should my tyre pressure be?
This can vary depending on the size of the wheels you have.

Please find examples below;

205/65 R16C 103/101 T – 4.2 Bar / 61psi

215/65 R16C 102/101T – 3.5 Bar / 51psi

235/60 R16 104T – 3.1 Bar / 45psi

215/60 R17C 104/102T M&S – 4.0 bar / 58psi

235/55 R17C 103T – 4.0Bar / 48psi

255/45 R18 103T – 3.0 Bar / 44psi

275/40 R20 106W XL – 3.1Bar / 45psi”

Habitation and Warranty

What is covered within my Camper King warranty?

Your 1st year Camper King Warranty covers all mechanical and electrical components of the vehicle and conversion, including paint and bodywork. This is subject to a fair wear and tear policy and excludes any user error or accidental damage. Maintenance where required is essential, and if not adhered to will void any warranty. Camper King may choose to add and retract from this list as required, these decisions will be made by the management team on a case by case basis.

*Note this includes checking of levels and topping up where necessary. Paintwork damage caused by outside influence or accidental damage is not covered under the 1st year warranty.
All Camper King paintwork carries a 12 month warranty unless otherwise stated.
All Camper King mechanical work carries a 12 month warranty unless otherwise stated.
All Camper King parts carry a 12 month warranty unless otherwise stated.

Habitation Warranty (Conversion fitted components)

Your Camper King Habitation Warranty covers the below mechanical and electrical components of the conversion. This is subject to a fair wear and tear policy and excludes any user error or accidental damage. Maintenance where required is essential, and if not adhered to will void any warranty.

Special care must be taken when operating moving parts including Hob/sink lids and gas grill doors. Excessive force applied can result in damages, which may not be covered under warranty.

Worktop surfaces should be maintained and clean with normal household cleaning products. Excessive heat applied to the worktop can cause heat marks which can not be covered under warranty. We always advise using heatproof mats or similar when placing hot items on the work surfaces.

Included in the habitation warranty
Appliances – fridge, hob/sink, grill.

Electrical system – Including fuse box and electronic battery charger.

Power management system.

Smart charging system where fitted.

Electric/Diesel heater where fitted.

Bed – Rock n Roll/Rib bed.

Interior fixtures & fittings – lights, hinges, push locks etc.

Gas & electrical safety components.

Water system components.

Roof shell including struts.

Elevating bed including struts.

Swivel seat mechanism where fitted.

Excluded from the habitation warranty but not limited to;

Paintwork

Vehicle components (electrical and mechanical)

Leisure and vehicle batteries

Upholstery wear & tear including mattress

Roof canvas wear & tear

Graphics

Glass and framework including sliding windows where fitted including seals

Fair wear and tear policy

Our policy on wear and tear as listed below,

During the service life of your vehicle, normal degradation will naturally occur to some components, we term this ‘wear and tear’. For instance, components, which are subjected to constant or sustained periods of movement, such as hinges, gas struts, locking mechanisms but not limited to these components would be subject to wear and tear.

Dependent on the age and mileage of your vehicle, we may not be able to cover this type of failure and the cost of replacement may be your responsibility, this will be assessed on a case by case basis.

Vehicle abuse and accidental damage to mechanical parts of the van will not be covered under the mechanical warranty.

If you have not purchased directly from CamperKing HQ, your warranty remains with your dealer

What do you check during a Habitation?
“Check of 12v Electrical system

Check ventilation system

Check Fire safety equipment (visual inspection)

Check of 240v electrical system

Check of water system

Check of gas system including leak test

Check of bodywork

Check of alloy wheels including pressures and torque

This is a brief overview of the extensive checks undertaken during the habitation check.”

Can I wait whilst my habitation check is completed?

We advise taking away a loan vehicle and visiting Banbury or surrounding areas such as Stratford-Upon-Avon. On average a habitation check takes around 3/4 hours to complete.

Ask Us!

If you’ve not found an answer to your query then please get in touch.

Service Location

Our service department is based near Banbury, Warwickshire. (M40, J11)

Banbury Road, Warmington, Banbury, OX17 1JJ

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Service Enquiry

If interested in any of our service offerings please call

01295 237920 or email us:

Opening Hours

8am-6pm Monday to Friday / 10am-4pm Saturdays

By appointment only.

News

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